Our response to Covid-19
From the start of the pandemic, we have been focused on supporting our homeowners, guests and staff
Sending clear, regular communications
In a world with so many unknowns, we have cut through the noise to give our homeowners clear, regular and informed communications about the situation, what it means to them, how we’re adapting, and what they need to do to adapt.
Keeping safety our top priority
Our local teams have been equipped with all of the PPE necessary to continue visiting and servicing properties safely . Our photography teams have also adapted photoshoots, making them 'contact-free'.
Being there, whenever needed
We have made sure that we’re always available on the end of a phone or email, and the feedback from our homeowners has been fantastic – we, and they feel like our relationships have only strengthened during this time.
With holiday bookings now on the up, we are helping both new and existing homeowners to make their properties safe and ready for visitors. We understand our holidaymakers’ needs and are advising our owners on how to optimise their property – from facilities, to pricing – to achieve their booking potential.
Homeowner feedback we received during the pandemic:
"Many thanks for the update. Your message underlines the professionalism shown every day by your company. Let’s look forward to a healthy and happy future."
"Thank you all. I am so relieved that our agency have demonstrated integrity and balance. Well done."