Letting with Ingrid Flute's Yorkshire Holiday Cottages

Our property recruiter Sam meeting with an owner

 

We are a leading independent holiday lettings agency, with over 40 years of experience.

Our family-owned business has a wealth of knowledge that we're happy to share with you. We believe you'd have to go a long way to find a more experienced or professional agency to look after your property, and we're proud of the personal service we offer too.

Our advice is free and without obligation, so call us today on: 01947 829814 or email info@yorkshireholidaycottages.co.uk

A little more about us...

We’re firmly established as one of the leading holiday lettings agencies in Yorkshire. 

Ingrid Flute’s Yorkshire Holiday Cottages has been providing holiday homes since 1970, when Ingrid had a handful of cottages advertised from her corner shop in Robin Hood’s Bay. Through a combination of local expertise and excellent service, the business has grown to over 400 carefully selected properties in all the popular destinations.

We have local offices in Whitby, Hawes and Leyburn, all staffed by passionate, local people. Their expert knowledge of Yorkshire and insight into the local holiday cottages market really is one of our unique selling points. 

We pride ourselves on our excellent customer service, and this is one of the reasons many of our customers come back to us year after year, and many of our owners have stayed with us for a very long time. It is testimony to the expertise and attention to detail we deliver.

 

Best of both worlds

Ingrid Flute's Yorkshire Holiday Cottages is one of a family of local brands owned by The Original Cottage Company; a business established in 1992 by Richard and Leslie Ellis. 


From offices in Reepham, Norfolk The Original Cottage Company runs a national brand - found at Originalcottages.co.uk - and provides a variety of specialist services for the whole family of brands.

Being ‘part of the family’ gives us quite a unique offering.  The talents, know-how and local knowledge of our local team are complemented by specialist skills, industry knowledge and marketing opportunities on a national level. The benefits include:

  • A sales support line open from 8am until 8pm Monday to Saturday and 10am until 6pm on Sundays.
  • Specialist online marketing, including pay per click, search engine optimisation, affiliate marketing, website development and customer relationship management.
  • IT development. (Our entire business is built on our own sophisticated software system)
  • National business insights from a portfolio of nearly 5,000 holiday cottages.
Please watch our short Original Cottages video to learn more about the huge benefits of holiday letting with us:

Why choose Ingrid Flute's Yorkshire Holiday Cottages?

97% of our owners would recommend us to family & friends!

-Annual owner survey results 2018


Are you looking for a professional and friendly agency to help you with letting your cottage? Somebody local and yet with a strong national marketing power? Somebody who can maximize your income and minimize any inconvenience?

We believe there is no substitute for knowledge and experience, and there is no reason why a professional service cannot be personal too.

Our sales and reservations staff go the extra mile to make sure that customers choose the right Yorkshire cottage to suit their holiday needs and our Homeowner Liaisons are dedicated to maintaining a regular dialogue on how your property is performing and what we can do to help raise its revenue potential – we’ll also keep you abreast of changes in the industry and any legislation that relates to holiday lettings.

Everyone who holidays with us is sent a Customer Service Questionnaire at the end of their stay in which they are asked to rate their whole holiday experience and give feedback on what they think of both the property in which they stayed, and the service they received from us. If anything important is highlighted in these Customer Service Questionnaires we make contact with the homeowner immediately, while individual Property Analysis forms are sent to all homeowners at the end of each year.

We have a two accredited Quality Assessors within our team and if you chose for your property to be star graded on all assessment visits we can provide fast and important feedback on the assessor’s comments and how a higher grading might be achieved. 
 

Why we believe we are the best:

  • Since Ingrid Flute's Yorkshire Holiday Cottages was established in 1970 we have built an excellent reputation for providing a quality service.
  • We are a family-owned business, based in Whitby and totally independent of any national agency.
  • Our staff live locally and many have been with us for a number of years. Their experience and property knowledge is invaluable and is one of our unique selling points.
  • Customer loyalty is high, allowing us to benefit from an excellent repeat booking pattern.
  • Our service to owners is personal but always professional.
  • Advertising is national as well as regional and is constantly reviewed to produce the best results.
  • Marketing is 'fresh' and always promotes the advantages of holidaying in Yorkshire.
  • Monthly emails inform customers of local events and activities.
  • Our comprehensive website is integrated with our booking system and allows for online reservation and payment.
  • We also run a PR campaign which generates coverage in newspapers and magazines.
  • Our contract is flexible and can normally be tailored to individual needs.
  • The commission rate of 18% plus VAT is competitive and owner bookings are not restricted at all.
  • Our Cancellation Scheme guarantees that owners are paid 100% of the value of a booking in the event the guest cancels their holiday, regardless of whether we are able to re-book the holiday.
  • Our fees are made clear and there are no hidden surprises.
  • Advice is free, without obligation and readily given. We can talk you through any prospective purchase and are more than happy to discuss projects 'off-plan'.

To find out more about what we can do for you, click here to request your homeowner information pack.

Let's Talk Marketing

We love marketing almost as much as we love holiday properties... 

Our aim is to help you maximise the revenue potential of your holiday home. The primary objective of all our marketing activity is to bring you bookings – lots and lots of bookings!

We help maximise booking rates with our extensive and targeted marketing programme:
 

Online Marketing

Our website is the most important tool we have to promote the Yorkshire Holiday Cottages and our wonderful selection of properties. Our website is ‘responsive’ which means it’s appearance changes to best fit the device on which it is being viewed. We invest in ‘pay per click’ advertising to ensure that our position on Google is good and we work hard to ensure that we are always adding relevant information to our site, which creates a good user experience and also improves our ‘organic’ search engine performance. We also market all our properties on our group website, www.originalcottages.co.uk.

Our social media audience is always growing as we actively seek to talk to our customers on a personal level to both build awareness of our brand and strengthen relationship we have with our customers.

Our Inspirational Brochures

The annual brochure has always been an important element of promoting the properties we have, but as more people use the Internet to search and book their holiday accommodation, the benefits of this type of brochure have become limited. To respond to this we produce an inspirational brochure which showcases the types of properties we offer and the areas we cover, and directs people to the website to for more information and to book. Alternatively, they can submit the freepost form at the back of the brochure to us to receive a Personalised Brochure to suit their needs.

Campaign Marketing

With an engaged and over-growing audience across Facebook, Twitter and Instagram, our regular and interesting social media posts ensure the Ingrid Flute name is known far and wide and helps drive bookings for your property. Here, we utilise a mix of engaging "lifestyle" content with property-focused posts updating our followers on new properties and special offers. We also regularly run successful paid advertising campaigns across targeted networks to ensure the maximum number of bookings for you.

Affiliate websites

We work with lots of Affiliate websites to maximise exposure of your holiday cottage. Some of these online channels have a regional focus, such as i-know-yorkshire, while others promote specific types of booking, for example Snaptrip specialises in last minute breaks. In summary, working with our Affiliate partners means your property will be promoted on lots of different websites at no additional cost to you.

Advertising & PR

We undertake an extensive range of online and offline advertising throughout the year. This includes promotion on major search engines to ensure we come up on the search results when people are looking for holidays online. Offline, our adverts feature in national, regional and local newspapers and magazines throughout the year. We also work with PR professions and regularly have our properties featured in national and regional newspapers.

Other marketing

In addition to everything listed above, we have a number of other marketing tactics that are very successful. We have a branded vehicle that looks great out and about through the dales, vales, moors and coast. We put signs in cottage windows so that it is very clear to passers-by that they can book the property through us. And most of us walk around with postcards promoting the agency, so we can leave them in shops and restaurants, cafe's and information centres at every opportunity.

Property management services

Making holiday home management easier for you

We understand that there can be quite a bit of work involved in managing a holiday property. Whilst some owners enjoy the housekeeping, maintenance and meeting with the holidaymakers, not everyone can, or wants to, be involved at every level. If so, you may wish to consider our Property Management Services which can provide all or just some of the everyday necessities on your behalf.

If you are interested in any of our property management services and would like to find out more about the various options and the costs, please get in touch. We will be happy to dicuss your requirements, and put together a package of services to meet your needs.

Premium Property Management

Our comprehensive Premium Property Management Service covers all aspects of looking after your holiday home, so you can relax knowing your property is in safe hands.

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Find a Cleaner

Finding a cleaner can be tricky...let us help you find the perfect one with our Find a Cleaner service. 

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Itemised Property Management

Whether it's fixing a faulty appliance or being the point of contact for your customers, with our Itemised Property Management you can tailor our service to fit your needs.

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Welcome Packs

Nothing gets a holiday off to a better start than a carefully thought out Welcome Pack of delicious local treats. We offer a range of Welcome Packs to suit your budget.

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Additional benefits for our homeowners

10% Original Cottages discount

As we are part of the Original Cottages group, our homeowners enjoy a 10% discount off their own holidays.

With over 5,000 Original Cottages properties to choose from, you too could enjoy exploring the UK for less.

Exclusive discounts from our partners

We love loyal customers. So, to say thank you for choosing us, we’ve teamed up with a range of local and national companies to ensure that you are rewarded with some seriously great offers and discounts.

Find out more by requesting an Owner Information Pack today.

 

Ready to learn more? Request a FREE Homeowner Information Pack

If you would like to request one of our free homeowner packs, which contains all the information you need to know about letting your property with Ingrid Flute's Yorkshire Holiday Cottages, then please complete the form below and one will be sent out to you in the post shortly.

In the meantime, if you'd like to discuss letting your property with one of our Property Recruiters and arrange for them to come and pay a visit, then please contact our friendly local team by calling us on 01947 829814 or go to our Contact Us page for more info.