Making holiday memories since 1970

Visit England Quality Assurance Scheme

All of our properties are individually inspected by a member of our property team to achieve a standard which you, as our customer, would expect. In addition, many properties are graded under the Visit England Quality Assurance Scheme, and these have a star rating award as part of the property description.

Each property graded under the Scheme must meet an extensive list of minimum requirements and then levels of quality and presentation determine the final rating. Quite simply, the more stars, the higher the overall level of quality, facilities and service you can expect to find. In order to meet our customer's requirements, we only include properties that have been awarded a three star or above rating.

All properties have to provide the following before they can be considered for a star rating:

  • High standard of cleanliness throughout
  • Comfortable accommodation with a range of furniture to meet your needs
  • Colour television (where signal available) at no extra charge
  • Kitchen equipment to meet all essential requirements

Information about what is required for each star grading is shown below. If you would like to see full details of the requirements for each star grading please click here. When searching for a holiday home on our website, the properties with a Visit England grading will be displayed first in recognition of our commitment to quality. For somewhere special, see our Luxury Properties page which features all accommodation which has achieved a four star rating with gold award or higher.

The Vist England Welcome scheme highlights establishments that have facilities or services for people who enjoy cycling or walking, families and those travelling with pets.

Some of our properties also meet the standards required for The National Accessible Scheme providing the fixtures, fittings and extra space required by those who have limited mobility. Our Mobility 1 accredited properties are: Silver Birch Lodge, Rowan Lodge and The Barn.

Image of the Visit England three star award

Visit England three star award

Good to Very Good level of quality. Good standard of maintenance and decoration. Ample space and good quality furniture. All double beds will have access from both sides (unless the structure of the cottage makes this impossible). Generally bed linen is included or available for hire.

Image of the Visit England four star award

Visit England four star award

Very Good to Excellent overall level of quality. Very good care and attention to detail will be obvious throughout. Access to a washing machine will be provided, but if not in the unit there will be access to a laundry facility. Bed linen is included and towels are included or available for hire.

Image of the Visit England five star award

Visit England five star award

Excellent to Exceptional overall level of quality. High levels of decor, fixtures and fittings, together with excellent standards of management efficiency and guest services. Excellent range of accessories and personal touches. Bed linen and towels are included free of charge.

Image of the Visit England gold award

Visit England gold award

The Gold Award is awarded to properties which achieve exceptional quality within their star rating band. These properties reflect a higher level of quality, comfort and cleanliness throughout.

Image of Visit England Cyclists welcome

Visit England cyclists welcome

Water and food bowls provided, area nearby for dog walking, litter tray and scoop for cat friendly properties, dog cleaning area including hose, bucket and towels, contact details for local vets, information on local suppliers of pet food, pet friendly attractions and restaurants and walks.

Image of Visit England walkers welcome

Visit England walkers welcome

Dedicated room to store outdoor clothing and footwear and provisions to clean these items, washing machine and drying facilities, maps and books for walking in the area, information on the local area, first aid kit and WiFi access.

Image of Visit England families welcome

Visit England families welcome

Fully equipped for young children including cot and highchair available that meet current safety standards, suitable crockery and drinking cups, plug-in nightlights, books and games, health and safety audit that covers areas such as window blind cords, stair safety and fireguards, information on the area including family friendly attractions and restaurants.

Image of Visit England pets welcome

Visit England pets welcome

Water and food bowls provided, area nearby for dog walking, litter tray and scoop for cat friendly properties, dog cleaning area including hose, bucket and towels, contact details for local vets, information on local suppliers of pet food, pet friendly attractions and restaurants and walks.

Image of Visit England mobility 1

Visit England mobility 1

Older and less mobile guests- Typically suitable for a person with sufficient mobility to climb a flight of steps but who would benefit from fixtures and fittings to aid balance.

Image of Visit England mobility 2

Visit England mobility 2

Part-time wheelchair users- Typically suitable for a person with restricted walking ability and for those who may need to use a wheelchair some of the time and can negotiate a maximum of three steps.

Image of Visit England mobility 3

Visit England mobility 3

Independent wheelchair users- Typically suitable for a person who depends on the use of a wheelchair and transfers unaided to and from the wheelchair in a seated position. This person may be an independent traveller.