The Ingrid Flute's Yorkshire Holiday Cottages team are local people, passionate about what they do. With a variety of backgrounds each person brings a different strength to the team, and above all, they want our customers to have great holidays!
Recruitment, marketing and property management
Ingrid Flute's Yorkshire Holiday Cottages have three property recruiters who work with owners to add properties to the portfolio. Wendy works in our Leyburn office in the Yorkshire Dales. Aggie and Karen work in the Whitby office; Aggie covers the North York Moors, Vale of York and the coast and Karen focuses on Whitby. All work closely with Kirsty who does the marketing work and with Joe who is our Property Management Supervisor. General Manager Sarah and Office Manager Judi help out as necessary and try to ensure that all our owners have a great relationship with the team.
Our Visit England Assessors
We have two Visit England assessors who visit properties and award a star grading according to the Visit England Quality Assurance Scheme. This is to ensure accommodation provides minimum standards and meets visitors expectations. All new properties are graded when we start to market them and we are in the process of grading all our cottages. Laura works in Whitby and the rest of the coast area and Mike does the gradings in the other areas. We love having our own assessors as both Laura and Mike quickly build up a relationship with owners and are on hand to offer advice throughout the year, not just at grading time, which we know our owners really appreciate.
Our Visit England assessors have completed and passed a week long training course with Visit England to ensure the advice they give, and standards they use to grade properties, are in line with current Visit England guidelines. In addition, Laura and Mike meet with a member of the Visit England quality team each year to go through a moderation process which checks that both continue to be consistent and follow the appropriate criteria in their work.
The Reservations Team
We have a great team of local experts who provide an excellent reservations service. Despite covering a wide area, there is always someone who has visited every property and can provide that extra bit of information when required. Ian, Clare, Peter, Karen and Bernice have a wealth of knowledge and experience that they love to share. So, if you have any questions about a holiday property or where to eat, what to see and of course the basics like where to park, don't hesitate to get in touch.